Last Updated: 20/12/2024

At Spanish World Academy (hereinafter referred to as “the Academy,” “we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, including live classes, class recordings, and the Conversational Club through our online platform.

We encourage you to read this policy carefully to understand how we handle your personal information.

1. Information We Collect

We collect various types of personal information when you register on our platform, use our services, or interact with us in other ways. The types of personal information we collect include:

• Contact Information: Name, email address, phone number, etc.
• Registration Information: Data provided when creating an account on our platform (username, password).
• Payment Information: Billing details and payment information processed through the platform (e.g., credit card, PayPal).
• Usage Information: Details about how you interact with our platform (e.g., live classes you attend, recordings you view, interactions in the Conversational Club).
• Device Data: Information about the device and connection you use to access our platform (e.g., IP address, browser, operating system).

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing our services: Managing your account, delivering live classes, recordings, and other services on the platform.
• Improving user experience: Personalizing your experience on the platform and providing relevant content based on your interests and needs.
• Processing payments: To process payments according to the subscription plans you choose.
• Customer support: To respond to your questions, concerns, or technical issues related to the use of our platform.
• Sending updates and communications: To notify you about changes to our services, class updates, or any other important information related to your account.
• Legal compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

In general, we do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with service providers who help us operate our platform, process payments, or provide support. These providers are bound by confidentiality agreements and can only use your information for the purposes outlined by us.

• Legal Requirements: If we are required by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, investigate fraud, or respond to a request from a competent authority, we may share your information.

• Business Transfers: If Spanish World Academy merges with another company or is sold, your information may be transferred as part of the transaction. In such cases, we will notify you about the change of control.

4. Information Security

We take reasonable measures to protect the personal information we collect and store. We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your location and local laws, you may have certain rights regarding your personal information. These rights may include:

• Access to your information: You can request a copy of the personal information we hold about you.
• Correction or update of your information: You can correct any inaccurate or outdated information we have about you.
• Deletion of your information: You can request that we delete your personal information, unless we are required to retain it for legal or contractual reasons.
• Objecting or limiting the use of your information: In some cases, you can object to or limit the use of your personal information.

If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this policy.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including meeting our legal obligations, resolving disputes, and enforcing our agreements. If you no longer wish to use our services, we may delete your account and associated information in accordance with our internal policies and applicable law.

7. Cookies and Similar Technologies

Our platform uses cookies and other tracking technologies to improve your experience. Cookies are small files stored on your device that help us recognize you when you return to our site. You can choose to disable cookies in your browser, but please note that some features of the platform may not function properly without them.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the last updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:

• Email: contact@spanishworld.academy